Terms & Conditions

Return & Refund Policy

Thanks for shopping at Mystic Wonders

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.
Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

Data Protection

When you order from www.mystic-wonders.com some of your data is collected. The information we collect is your email address, delivery address, name, phone number, billing address, we collect this information to fulfil your order.
Your postal address will be shared with the postal service used, in order to ship your item/s to you.
Your email address will be used to create an account, and to send recipts, delivery updates and to communicate any issues, or information regarding your order.
Your email address will also be used from time to time to send you information about sales, offers or promotions.
Your information will be kept until the end of your transaction, or if you are an account holder, your information will be kept until you deactivate your account by email: gaiaferguson@gmail.com to request account closure.
You have the right to at any time request to have your information removed or changed.
I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Complaints

If you have any complaints you can email gaiaferguson@gmail.com and your complaint will be reviewed, and delt with in a smooth and timely manner.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by [business name] and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
Every effort is made to keep the website up and running smoothly. However, Mystic Wonders takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Business Information

Mystic Wonders
Gaia Ferguson
1 Sycamore Close,
Ludlow,
Shropshire
SY82PE
Email: gaiaferguson@gmail.com
Tel. 07796353106

You can contact Gaia by text, phone, email or letter with any concerns, for returns or to ask any questions you may have.